Refund policy

Refund & Returns Policy

We have a 30-day return policy for faulty, damaged, or incorrectly supplied items, which means you have 30 days after receiving your item to contact us regarding an eligible return.

Return Eligibility

To be eligible for a return, your item must:

Be accompanied by proof of purchase or order confirmation;
Be returned in the condition it was received where reasonably possible, including any original packaging, accessories, and documentation;
Fall within the categories of returns accepted under this policy or under applicable Australian Consumer Law.

To request a return, please contact us at asabreu093@gmail.com. Return requests must be approved prior to any item being sent back. Returns sent without prior authorization will not be accepted.

Approved returns must be sent to:

Address to be advised

No Change of Mind Returns

We do not accept returns, exchanges, or refunds for:

Change of mind;
Incorrect selection by the customer;
Customer preference;
Sale or clearance items;
Gift cards.

Please carefully review all product information before placing your order.

Faulty, Damaged, or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if:

Your item is defective;
Your item arrives damaged;
You receive the wrong item.

We may request photographs, videos, or additional information to assess the issue before approving a return, replacement, repair, or refund.

Non-Returnable Items

The following items are not eligible for return unless required under Australian Consumer Law:

Perishable goods, including food, flowers, and plants;
Custom-made or personalised products;
Personal care and hygiene products;
Hazardous materials, flammable liquids, or gases;
Clearance and sale items;
Gift cards.

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. If a replacement is approved, it will be arranged at our discretion after assessment of the returned item.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If a refund is approved, it will be processed via Electronic Funds Transfer (EFT) to a nominated Australian bank account provided by the customer. Customers may be required to provide:

Account name;
BSB number; and
Account number.

Approved refunds are typically processed within 5–10 business days, although processing times may vary depending on financial institutions.

Shipping costs are non-refundable unless otherwise required by Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Consumers are entitled to a replacement, repair, or refund where goods fail to meet consumer guarantees under applicable legislation.