Shipping Policy

Last Updated: July 4, 2026

At Paco's Pupps & Dogs, we understand that you and your pets are excited to receive your order. We work with trusted Australian and international fulfilment partners to ensure your items arrive as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are not processed, packed, or dispatched on weekends or public holidays.

During peak periods, promotions, or public holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship Australia-wide and may offer international shipping to selected countries.

Estimated Delivery Times

Estimated delivery timeframes are:

• Australia (Metro Areas): 2–8 business days
• Australia (Regional Areas): 3–10 business days
• International Orders: 7–21 business days

Delivery estimates are provided as a guide only and are not guaranteed.

Multiple Shipments

As some products are fulfilled by different suppliers or warehouses, your order may arrive in separate packages and on different dates.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise specified.

From time to time, we may offer promotional free shipping offers.

Order Tracking

Tracking information will be provided where available once your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear after receiving your dispatch confirmation.

Delivery Delays

While we make every effort to ensure prompt delivery, delays may occasionally occur due to:

• Courier delays;
• Supplier processing times;
• Public holidays;
• Severe weather events;
• Customs processing; or
• Circumstances outside our reasonable control.

Paco's Pupps & Dogs is not liable for shipping delays caused by third-party carriers or events outside our control.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate.

If an incorrect address is supplied and the order has already been dispatched, additional shipping charges may apply to redirect or resend the parcel.

Lost, Missing, or Damaged Parcels

If your order appears lost, damaged, or incorrect, please contact us at asabreu093@gmail.com as soon as reasonably possible.

We may request:

• Your order number;
• Photographs of the product and packaging;
• Additional information necessary to investigate the issue.

We will work with our suppliers and shipping partners to provide an appropriate remedy in accordance with our Refund & Returns Policy and Australian Consumer Law.

Risk of Loss

Ownership and risk of loss pass to the customer upon delivery to the shipping address provided at checkout.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Contact Us

Paco's Pupps & Dogs
Email: asabreu093@gmail.com
Location: Queensland, Australia